Refund policy

U.S Return & Refund Policy 

We are sorry things didn’t work out! But no need to stress. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. All orders placed between November 1st and December 31st can be shipped back within 60 days from the date of receipt for a full refund.

To start a return, please contact us at marketing@onholidaypickleball.com. If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please keep in mind shipping will not be refunded. Please also remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges are not supported at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Return & Refund Policy 

We are sorry things didn’t work out! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. International customers are responsible for using their own shipping label and paying any outstanding duties and taxes. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please keep in mind shipping will not be refunded. Please also remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges are not supported at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.